As a manager for a large corporation and an entrepreneur, email can be overwhelming. Not only do I have all of my business email, I also have personal email to manage. Sometimes all I am doing is deleting “reply all” emails that should only be a "reply". I realized that we need to be taught email etiquette. Yes, there is such a thing as email etiquette!
Email or Phone
Quick questions – Email
Need documentation reviewed – Email
More than 3 replies to 1 email – Phone
What’s the Subject
Use the subject line
If responding to a chain of emails and you are changing the subject start with a new/clean email or change the subject of the email
Don’t mix unrelated subjects
Reply All
Does everyone need to see your response?
Example: Thank you (Reply, not reply all)
Address with Caution
If you are emailing a large group use the bcc function to prevent reply all
If you are emailing more than one customer use the bcc function to prevent reply all and most importantly, maintain confidentiality
Include distribution list in the email body to disclose internal recipients if using bcc
When in doubt always use bcc